FAQ'S
Once an order is placed, you cannot change or cancel the order. You may return the order upon delivery.
Please reach out to our concierge team at concierge@marchesa.com with all relevant details of the item you are requesting an adjustment for consideration.
Promotion codes cannot be combined on a single order. One code can be used at a time when placing an order.
We accept credit cards including Visa, Mastercard, American Express, Discover, and more. You also have the option to pay with Paypal and Amazon Pay. We partner with Klarna as a buy now, pay later option.
Unfortunately, we do not carry extra fabric for our styles. In an effort to be sustainable, we only order the amount needed to create the styles ordered.
COUTURE & CUSTOM ORDERS
- Couture gowns start at $10,000 and up, and availability depends on timeline, fabric sourcing, and design approval.
- Bespoke (Truly Custom) Orders – These are one-of-a-kind creations that start at $50,000 and up. Bridal starts at $80,000 and up.
- A $500 consultation deposit is required upfront, which is applied to the final order.
- Once the client decides to proceed, a 50% deposit is required before the design process begins.
- At the design presentation, the client is shown 4 sketches, along with curated fabric swatches, embroidery, and beading options, which can be interchanged or customized further. There are 2–3 fittings before final pickup or delivery of the gown.
Each Couture gown takes 3-4 months to complete, depending on complexity.
Availability depends on timeline, fabric sourcing, and design approval.
Yes
Yes
3-4 months.
We need at least 3 months to make custom gowns.
No
No
Yes
A $500 consultation deposit is required upfront, which is applied to the final order.
Once the client decides to proceed, a 50% deposit is required before the design process begins.
At the design presentation, the client is shown 4 sketches, along with curated fabric swatches, embroidery, and beading options, which can be interchanged or customized further. There are 2–3 fittings before final pickup or delivery of the gown.
Yes
