Do you ship globally?
Yes, we offer domestic and international shipping.
How can I track my order?
We will send you a confirmation email with your tracking information as soon as your order ships
When will my order ship?
We ship Monday through Friday excluding corporate holidays. We aim to ship orders placed before 12pm EST the same day. Please be aware that any orders placed after 12pm EST on Fridays will ship the following Monday.
We provide an estimated delivery date with all orders upon checkout and on your tracking confirmation e-mails. We expect that your order will be delivered within this timeframe, however, please be aware that circumstances outside of our control with the selected carrier can cause delays.
What is your return policy?
We are happy to accept returns purchased from marchesa.com within 14 days from the delivery date for a full refund or exchange. The return must arrive back to our warehouse 14 days from the delivery date.
You must submit a return request prior to shipping your parcel and a Return Authorization Number (RMA) will be sent to you via email. Returns and exchanges will be refused without prior notification and will be returned to the sender. If you wish to use your own return label, please make sure this has tracking information available. We will not be responsible if your parcel is lost and there is no way of tracking it.
Returned merchandise must be in their original condition with the security tag attached in order to be accepted.
When will I receive my refund?
Please allow 7-10 business days for returns to be processed and refunded back to the original method of payment. Requests for store credit may be expedited.
What is your international return policy?
Marchesa is unable to provide international return labels. The client is responsible for shipping back to Marchesa. We recommend to use a shipping method with delivery confirmation. Please address returns to:
C/O Fashion Logistics
621 US-46, Hasbrouck Heights, NJ 07604
Which payment methods are accepted?
We accept: Visa, Mastercard, American Express, Paypal, Klarna, and Amazon Pay.
What is Amazon Pay?
Amazon Pay is a service that lets you use the payment methods and delivery addresses already associated with your Amazon account to make payments for items on marchesa.com
What is Klarna?
Klarna is a global payments provider that works with retailers to give customers the smoothest online shopping experience by providing unique payment options and superior customer experience. Klarna has 2,500 employees around the world and is leading the way for alternative payments by serving 60 million consumers and 130,000 merchants. Learn more.
How can I reach Klarna?
You can reach Klarna anytime at https://www.klarna.com/us/customer-service/
- FedEx Ground - Complimentary shipping, orders are expected to deliver within 3-5 business days.
- FedEx Express - Two day delivery on any order placed before 12pm EST Monday through Friday when selected at checkout.
- FedEx Overnight - One day delivery on any order placed before 12pm EST Monday through Friday when selected at checkout.
DHL - Orders are expected to deliver within 3-7 business days.
Can I purchase extra fabrics for your gowns?
Unfortunately, we do not carry extra fabric of our styles. In an effort to be sustainable, we only order the amount needed to create the styles ordered. We do recommend Mood Fabrics in NYC for suitable fabric options.
Do you offer price adjustments?
Please reach out to our Concierge team at email@example.com with all relevant details of the item you are requesting an adjustment for consideration.
I have another question not listed. How can I reach you?
Please feel free to call us at 212-463-8177 or e-mail us at firstname.lastname@example.org! Kindly note our hours of operations are Monday through Friday 9:30am - 6pm EST. We would love to hear from you.