Return Policies by Category
- Clothing & Fashion Jewelry: We accept returns purchased from marchesa.com within 14 days from the delivery date for a full refund. You can start your return here.
- Fine Jewelry: We accept returns purchased from marchesa.com within 30 days from the date of purchase for a full refund. Please start a return by sending an email to firstname.lastname@example.org.
Fine jewelry on sale is not eligible for return. Custom or personalized fine jewelry is not eligible for return. Returned fine jewelry must have tags still attached and be returned in original product packaging. Returned fine jewelry must have no visible signs of wear or use. Returned fine jewelry must be accompanied by all original documentation such as receipt, certificates, etc.
All fine jewelry will be inspected for any alteration before a refund is approved. Refunds may take up to two weeks from the date of receipt.
Once a return is approved, an RA# (return authorization) will be sent via email along with a pre-paid shipping label. Fine jewelry can only be shipped back using the label provided.
Return Shipping within the United States
- Returns for full price items are complimentary. Sale items that are returned will have $10 deducted from the refund for the return shipping label.
- After your return request has been processed, you will receive a shipping label to your email address. From here, you may print the provided label and attach it to the outside of the box.
Return Shipping outside of the United States
- International customers will need to arrange payment for their return shipment, please send it to:
C/O Fashion Logistics
621 US-46, Hasbrouck Heights, NJ 07604
Returns will be refused without prior notification and will be returned to the sender. If you wish to use your own return label, please make sure this has tracking information available. We will not be responsible if your parcel is lost and there is no way of tracking it.
Returned merchandise must be in their original condition with the security tag attached in order to be accepted.
- Products marked as "Final Sale" cannot be returned.